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Unfortunately my husband got very, very ill. He needed an operation and further therapies. It wasn’t possible to make the planned trip. But his health is most important. We booked a lot in advance and when you are worried about your husband it is very, very difficult to ask for cancelling all the booked things, specially for English is not my native language.
Desmond Sherlock of Tripcover responded prompt: “Give me some days and I will see what I can do for you.” Some days later we got the prepaid money refund!!!
Gorgeous, it gives us a very, very warm feeling in difficult times.
Hilde and Jan Nelissen, Sittard, Netherlands
Hi folks, yes that’s right I am writing an article about our number one competitor as it enters our category and market place. Allianz.com.au, one of the world’s biggest insurance companies has now entered the car rental excess insurance market and is competing head to head with Tripcover’s car rental excess insurance products.
This is a great sign for us as a giant like Allianz, entering this category that my brother Steve and I created in Australia, verifies that this means business and our category is not likely to go away anytime soon.
And what is this category? Well, anyone that has ever rented a car will know what I am talking about. You know, you get to the car rental desk and they ask you if you want to take out their CDW or Collision Damage Waiver (it is basically their own insurance that
they manage themselves only they can’t call it insurance).
Now this CDW can cost as much as the rental car itself or even more, per day and so can double your rental costs. The car rental insurance policy that Tripcover sells is around $9 per day. Although the policy that Allianz sells is the exact same product, supplied by Allianz Global Assistance, they have a higher rate due to it covering 21 to 75 year olds. We have split our age range so that you can by our policy for either 25 to 75 year olds or 21 to 24 year olds and it is considerably cheaper.
About the Car Rental Excess Insurance Category
With present sales of around $10M in Australia and representing around 3% of the car rental insurance market, we estimate that the category will be worth some $38M by 2020 and represent around 8 to 10% of the car rental insurance market place, by then.
Car rental excess insurance has been going in Australia since the start of 2012, for over 4 years now and we see it becoming main stream by 2020.
Latest ProductReview from Brad one of Tripcover’s Customers
Hiring vehicles when driving in unfamiliar areas as well as being worried about even slight damage such as carpark door dents, bumper / undercarriage damage & windscreens, is always a concern. However, Tripcover gave us peace of mind. Beforehand I had a query re the policy’s T & C’s & Des personally responded within a day.
Great service at a fraction of the car rental company’s excess reduction (which also does not cover the extent of damage that is covered by the Tripcover policy). And it’s backed by Allianz should a claim be made. We look forward to using your rental vehicle insurance service again in the future.
According to the authors of:
First Break All the Rules:What the World’s Greatest Managers Do Differently
the 4 rules of thumbs for customer satisfaction on P128, the first 2 rules are not going to get you any more than satisfied customers, that is having Accuracy and Availability.
But if you really want to get your converts and advocates for your company you are going to need the last 2 rules of thumb which are Partnership and Advice.
“Partnership and advice are the most advanced levels of customer expectation. If you consistently meet these expectations, you will have successfully transformed prospects into advocates”
Over the last 4 years there has been the sprouting of a new category in Australia in the car insurance – car rental industry, that of car rental excess insurance.
Initiated by Des and Steve Sherlock of Tripcover, at the start of 2012, it now includes some 5 players in the Australian market. They inlcude:
- Tripcover – Car Rental Excess Insurance
- Allianz Rental Vehicle Excess Cover
- Rental Cover
- Car Trawler
This category has the potential to eat into the large profits that the car rental companies have been enjoying for decades. What is different about this category is that unlike using
travel insurance or credit cards to hope you are covered for what you think you should be covered for, this car rental excess insurance is designed specifically for competing head to head with the car rental companies.
The main difference between the insurance product and the car rental companys’ product, is that in the event of an accident you would need to claim with the insurers such as Allianz Global Assistance, QBE, whereas if you use the more expensive car rental companies waiver (CDW) they handle any damage issues.
And by expensive we mean very expensive. The car rental companies waiver can cost as much if not more than the rental per day with the car rental excess insurance supplied by Tripcover coming in as low as $5.60 per day.
The category has seen amazing growth over the last 4 years with estimates that some
$12M in sales in the last financial year, from these companies. This represents about 200,000 policies sold out of 6.5M rentals in Australia per year or around of 3% of the market so far.
It is predicted that by 2020 the car rental excess insurance market in Australia will be 10% of the car rental market, worth $38M.
Here is the review the same customer left about Tripcover and Allianz Global Assistance team.
Tripcover Product Review by Jun L
After wrongly accused of causing damages on a car I’ve rented which the damages are there to begin with, the car rental company had charged AUD 1k worth of repair costs. It was a stressful situation to be in where the rental company doesn’t respond in an appropriate manner and take accountability of solving the dispute.
Tripcover provided excellent customer service and my insurance claim was settled within their specified assessment days. Tripcover has made an otherwise stressful situation, hopeful. I would recommend Tripcover to anyone who is looking for insurance cover on car rentals and not pay the high excess charge offered by rental companies”.
Out of 410 reviews Europcar has 1.4 stars.
Read for yourselves and make your own judgement:
Europcar on Product Review by Jun L
Car rental scam charging $1000 for damages
In short, I was accused of causing damages to the vehicle, rear bumper, windshield, dents in the car when returning the car at Melbourne airport. The car was given with damages in on the day of rental itself but the staff over at St Kilda office failed to note them down in the rental agreement even though they have, in person, came and look at the the car with me. Fortunately, I have snapped photos with a time stamp to capture this. Unfortunately though, when the photos were sent to Europcar as part of the dispute settlement, they do not own up to it by not responding.
Horrible service and unethical practices. Do not use this SCAM of a car rental company”.
“Found this site when searching on choice.com.au. A great alternative to paying inflated insurance costs direct with the company. Wish I’d known about this service earlier! Will use again.”
Latest Product Review
5 out of 5, reviewed on Jan 27, 2016,
“Have just booked Tripcover insurance for the first time and hope it won’t be necessary to make a claim! I’ve been disgusted with all of the car rental companies prices for insurance – basically doubling (or more) the daily rental car rate – what a rip off! If all goes well, will continue to use this service.”
“I have been hiring cars overseas and Australia all my life and this is the first time I have come across such a great service, being underwritten by Allianze is a bonus.
I found this website after being frustrated and found it on finder.com.au
I am telling everyone about it.”