Rental sCARe Mongering

Car Rental Companies Scare Mongering Tactics

The other day I received a strange comment on our Facebook ad, so I checked their profile and found out that they worked for Thrifty but failed to disclose.

Here is their comment/queston:

“Just so long as they realise they have to have up to $4500 available to pay the excess in the first instance. It’s only an excess refund policy.”

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Not true. I went to my local Thrify depot and was told how it works.
It is optional if you take their CDW (Collision Damage Weaver) as it is to take the cover
that we sell for Allainz. If the customer does not take their CDW then that is fine and the car rental company will take a small amount out of your credit card as a deposit. The same applies if the customer has their own cover or uses Tripcover car rental excess insurance.

If you don’t have the funds to pay for major damage then that is the rental company’s problem not yours. If you have a debt card they will take some $750 out as surety. But once again if the damage costs exceed what you have in your bank then that is their problem not yours (liability is around $4000)

We ensure that we warn our customers on our home page of what our product is ie
a typical, insurance reimbursement, policy and you would need to claim from Allianz.

But it is true that if you have an accident the car rental company will assess how much damage costs and will err on the side of caution and usually charge your card around $4000 and refund later when they have an accurate quote. If it was just tyre or windscreen damage they would just charge the estimated costs.

It would be up to our customer to then submit a claim with Allianz and once completed
would be refunded within 10 working days.

The car rental companies are not happy that we sell this insurance cover as they make a large degree of their profits from their CDW and have been doing so in Australia for the last 50 or so years.

Tripcover was the first standalone reseller of this type of car rental excess insurance policy in Australia, starting in Jan 2012. We now sell over $1.5M worth of cover each year and it is growing annually with a number of new players in the market also.

Thrifty, Avis and all the other major car rental companies have failed to react to our foray into this market, other than try scare mongering, but like all lazy and greedy incumbents they may rue the day that they failed to heed the complaints of their customers and our warnings.

Top reasons your free credit card travel insurance could be denied

Common knock-back 1: “Oh, you actually think you can claim on that?”

I’m starting with the “automatic” insurance often offered domestically that reimburses nose-bleed car hire excesses (and saves you buying the rental company’s extortionate insurance) … if it’s worth the paper it’s fine-printed on.  more…..

Car rental insurance better than credit cards

Ultimate Guide To Rental Car Insurance (Guest Post)

Car Rental Excess Insurance

Guest Blog Post

You’ve heard this one. It’s the birthday of someone special. In your opportune hours of kindness and generosity, you planned to put them behind the wheel of a nice car and travel somewhere special, maybe even somewhere magical. You didn’t purchase rental car insurance.

Things didn’t go as planned.

It might have been an accidental dent on your door from a nearby car, or perhaps you were simply blamed for damage that you missed during the inspection when you were at peak excitement for the adventure ahead. Was it really your fault? You hand the keys back with a whopping $5000 hit to your credit card and a sour taste in your mouth as you utter… more>

 

Latest Car Rental Excess Insurance Claim Review

The latest claims review for our car rental excess insurance product from another satisfied customer

 

 

by far the best insurance company I dealt with

5 out of 5, reviewed on Jun 08, 2017,
“Whole process of rental car insurance claim was extremely easy and transparent. No hidden catch, no excessive paperwork, no need to call different departments to find our what is happening to your case. They simply paid what was promised”

A Question from one of Our Customers

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Jerzy:
“I recently purchased Tripcover for a rental car hire.
After picking up the car, I realised that the car had existing damage that I had not reported on the Damage Form that I signed.
I am concerned that I may have to pay the excess to Budget and put in a claim if they try to say the damage occurred during my rental period.
I have been looking over your claim form in case I need to complete it.
Can you please tell me what you mean by Police or Accident report and what you would require for this type of damage so that I can be prepared if Budget charge me the excess for this damage.”

Tripcover Team Member:
The police report is only needed if it was a significant accident Kate.
This is a common trick the car rental companies can play with their customers.
Always pays to walk around the car and video it or take a few pics.

 

Travel Insurance Vs Tripcover Car Rental Excess insurance

car-rental-insurance-option-comparison
Email enquiry from one of our customers at Tripcover

Karl: “As I am in the process of taking out a policy, I’m somewhat puzzled by the fact that one of your competitors “I Cover” provides supposedly similar cover as yours but the cost is less than half. How can this be?

Furthermore their policy also covers a number of other benefits.

Thanking you.”

 

Tripcover’s Reply
“Hi Carl, but they cannot say and do not say that they cover windscreens, undercarriage, tyres, lights and single vehicle accidents in their PDS because they don’t generally as they only cover what the standard

excess or CDW that the car rental companies offer.

But it is a free market, you can buy travel insurance which is what they offer or you can buy our specialist car rental excess cover. Up to you.”

PS Karl’s reply was as follows:
“Many thanks.

This would be a great brief for a PR campaign for Tripcover. For as a consumer, it can be very confusing out there.

My initial suspicion was based on the value for price/offering, which prompted me to investigate further, and the unclear answers I got back from them.

Thank you for getting back to me, so I can now take out a Tripcover policy, as well as passing on the information to family, friends and contacts.

Best wishes
Karl

 

For more on this go to:
https://forums.whirlpool.net.au/archive/2082042

Why Tripcover is Cheaper Than Allianz

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JOSEY WROTE:

I am thinking about purchasing a rental vehicle excess insurance and have a question regarding the quotes on your website.

I see that the insurance you provide is from Allianz. I have asked Allianz for a quote and their premium is higher than yours for a 16 day rental:

$4000 AUD excess with Allianz costs $281 AUD and with you $135 AUD

$6000 AUD excess with Allianz costs $383 AUD and with you $295 AUD

Can you please help me understand why is there such a difference? Is the cover the same regardless of getting it through you or through the Allianz website?

Thank you.

MY REPLY WAS:

Exact same policy Josey, only you are paying a premium with Allianz and Hiccup (they are the system provider) as they are covering
21 to 75 year olds in the same policy.

We have split our policy up to:
25 to 75 and
21 to 24 year olds

So if you were 22 years old our’s would cost you around the same price as with Allianz

Crashing dollar