Rental sCARe Mongering

Car Rental Companies Scare Mongering Tactics

The other day I received a strange comment on our Facebook ad, so I checked their profile and found out that they worked for Thrifty but failed to disclose.

Here is their comment/queston:

“Just so long as they realise they have to have up to $4500 available to pay the excess in the first instance. It’s only an excess refund policy.”

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Not true. I went to my local Thrify depot and was told how it works.
It is optional if you take their CDW (Collision Damage Weaver) as it is to take the cover
that we sell for Allainz. If the customer does not take their CDW then that is fine and the car rental company will take a small amount out of your credit card as a deposit. The same applies if the customer has their own cover or uses Tripcover car rental excess insurance.

If you don’t have the funds to pay for major damage then that is the rental company’s problem not yours. If you have a debt card they will take some $750 out as surety. But once again if the damage costs exceed what you have in your bank then that is their problem not yours (liability is around $4000)

We ensure that we warn our customers on our home page of what our product is ie
a typical, insurance reimbursement, policy and you would need to claim from Allianz.

But it is true that if you have an accident the car rental company will assess how much damage costs and will err on the side of caution and usually charge your card around $4000 and refund later when they have an accurate quote. If it was just tyre or windscreen damage they would just charge the estimated costs.

It would be up to our customer to then submit a claim with Allianz and once completed
would be refunded within 10 working days.

The car rental companies are not happy that we sell this insurance cover as they make a large degree of their profits from their CDW and have been doing so in Australia for the last 50 or so years.

Tripcover was the first standalone reseller of this type of car rental excess insurance policy in Australia, starting in Jan 2012. We now sell over $1.5M worth of cover each year and it is growing annually with a number of new players in the market also.

Thrifty, Avis and all the other major car rental companies have failed to react to our foray into this market, other than try scare mongering, but like all lazy and greedy incumbents they may rue the day that they failed to heed the complaints of their customers and our warnings.

4 Things Your Car Insurance May NOT Cover!

Most people enjoy their problem-free holiday without worry; however, it’s estimated that as many as one in six holidays have something go wrong due to trip cancellation, lost baggage, stolen items, car rental damage and more. While some of these mishaps are totally unforeseen, most are predictable or even preventable.

Car accidents are one of those problems that are predictable, and while they’re not always completely preventable, there are certain steps that you can take in order to protect your financial well being before putting the rubber to the road. Conversely, the other option is to not purchase insurance, which can ultimately lead to a hefty bill if your insurance company refuses to pay out on your claim.

Steve Sherlock, co-founder and CEO of Bonzah.com and licensed agent in 50 states, recommends the following approach, “You should take a closer look at your insurance policies next time you rent a car or go on vacation. Chances are that you’ll be surprised what isn’t covered and how many excess charges and fees could arise. To prevent losing your money, you should understand what coverage is provided for your vacation and supplement it where needed.”

  1. There’s a Limit for Your Car Insurance 

Standard auto insurance is legally required and important for all drivers, but it will not always cover damages, accidents or theft when renting a car. Even if your auto insurance policy covers rental cars both at home and abroad, chances are you’ll still find yourself with a $2,000 to $4,000 bill for certain damages, deductible payments or bills that exceed your coverage limit if you get into an accident. The challenge is that many rental companies don’t inform policyholders of the potential out-of-pocket expenses unless you seek them out or before it’s too late.

  1. There’s a Lack of Personal Accident Coverage

When travelling outside of the country, it’s important to ensure that you and your family are covered in the event of an accident. In most foreign countries your medical insurance will not be valid and unless you purchase insurance to protect your family you’ll be on the hook for medical emergencies, evacuation and anything else that could potentially occur. For this reason you’ll see many travellers purchase travel insurance or some sort of specific medical coverage for an upcoming trip.

  1. The Liability Coverage May be Inadequate

It’s also important to have insurance coverage to pay for claims against you from people who may sue after an accident. Personal liability insurance should protect you from bearing the cost of injury and damage litigation in the event that you cause an accident in your rental car. In addition, in countries where auto insurance is non-mandatory or unpopular, you may want to consider purchasing a policy that provides you with coverage if a third party is liable for an accident, but does not have any insurance.

  1. What Damage is Not Typically Covered?

If you are planning a vacation with a rental car, consider what you’re willing to pay for in the event of damage or an accident. If you accidentally damage your windshield, lights, bumpers, trim, overheads, undercarriage, wheels or tires and you haven’t purchased rental car insurance (aka collision damage waiver) then there’s a good chance you’re paying out of pocket.

However, if you’d rather have the peace of mind of paying $7.99 a day and having everything covered versus risking having to pay a deductible, for damage or theft of the car, then car rental damage insurance is probably the best bet for your trip. Car rental damage insurance can increase the likelihood of a smooth vacation and can help keep everyone a little more at ease in case of an accident. To learn more about car rental damage insurance visit Bonzah.com, one of the few companies that offers primary insurance that will reimburse you up to $35,000 in repairs, replacement of the rental car for any reason out of your control and any deductible at a fraction of the cost of major car rental companies.

A Question from one of Our Customers

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Jerzy:
“I recently purchased Tripcover for a rental car hire.
After picking up the car, I realised that the car had existing damage that I had not reported on the Damage Form that I signed.
I am concerned that I may have to pay the excess to Budget and put in a claim if they try to say the damage occurred during my rental period.
I have been looking over your claim form in case I need to complete it.
Can you please tell me what you mean by Police or Accident report and what you would require for this type of damage so that I can be prepared if Budget charge me the excess for this damage.”

Tripcover Team Member:
The police report is only needed if it was a significant accident Kate.
This is a common trick the car rental companies can play with their customers.
Always pays to walk around the car and video it or take a few pics.

 

SOLO TRAVELING AROUND TASMANIA – 10 GOOD REASONS

Alleine-durch-Tasmanien-6If you wanna travel around Australia on your own, then you should definitely consider self-driving around Tasmania. Tasmania is the smallest state of Australia far down in the South. Read on to find out why solo traveling around Tasmania is a good idea…..More>

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Best service I ever got, that gives us a warm feeling!!!

5 out of 5, reviewed on Mar 29, 2016,
ProductReview.com.au

My husband and I planned to make a trip from the Netherlands to Australia in May-June 2016. We booked in advance a camper during 6 weeks. The insurance was from Tripcover.
Unfortunately my husband got very, very ill. He needed an operation and further therapies. It wasn’t possible to make the planned trip. But his health is most important. We booked a lot in advance and when you are worried about your husband it is very, very difficult to ask for cancelling all the booked things, specially for English is not my native language.
Desmond Sherlock of Tripcover responded prompt: “Give me some days and I will see what I can do for you.” Some days later we got the prepaid money refund!!!
Gorgeous, it gives us a very, very warm feeling in difficult times.
Hilde and Jan Nelissen, Sittard, Netherlands

Allianz Enters the Car Rental Excess Insurance Market

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Hi folks, yes that’s right I am writing an article about our number one competitor as it enters our category and market place. Allianz.com.au, one of the world’s biggest insurance companies has now entered the car rental excess insurance market and is competing head to head with Tripcover’s car rental excess insurance products.

This is a great sign for us as a giant like Allianz, entering this category that my brother Steve and I created in Australia, verifies that this means business and our category is not likely to go away anytime soon.

And what is this category? Well, anyone that has ever rented a car will know what I am talking about. You know, you get to the car rental desk and they ask you if you want to take out their CDW or Collision Damage Waiver (it is basically their own insurance that
they manage themselves only they can’t call it insurance).

Now this CDW can cost as much as the rental car itself or even more, per day and so can double your rental costs.  The car rental insurance policy that Tripcover sells is around $9 per day. Although the policy that Allianz sells is the exact same product, supplied by Allianz Global Assistance, they have a higher rate due to it covering 21 to 75 year olds. We have split our age range so that you can by our policy for either 25 to 75 year olds or 21 to 24 year olds and it is considerably cheaper.

About the Car Rental Excess Insurance Category
With present sales of around $10M in Australia and representing around 3% of the car rental insurance market, we estimate that the category will be worth some $38M by 2020 and represent around 8 to 10% of the car rental insurance market place, by then.
Car rental excess insurance has been going in Australia since the start of 2012, for over 4 years now and we see it becoming main stream by 2020.

 

Peace of Mind & Service at a Fraction of the Cost

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Latest ProductReview from Brad one of Tripcover’s Customers
Hiring vehicles when driving in unfamiliar areas as well as being worried about even slight damage such as carpark door dents, bumper / undercarriage damage & windscreens, is always a concern. However, Tripcover gave us peace of mind. Beforehand I had a query re the policy’s T & C’s & Des personally responded within a day.

Great service at a fraction of the car rental company’s excess reduction (which also does not cover the extent of damage that is covered by the Tripcover policy). And it’s backed by Allianz should a claim be made. We look forward to using your rental vehicle insurance service again in the future.