New Zealand NZ call-email


How to Make a Claim?

To make a claim please call  Allianz Global Assistance on 1300 725 154 or

All claims are managed by Allianz Global Assistance

To make a claim please follow these 3 steps:

  1. Download and complete the relevant sections of the Allianz Global Assistance claim form .

  2. Provide copies of supporting documentation - detailed on the claim form.

  3. Provide documents to Allianz Global Assistance’s team for processing via post, fax or email.


Or email Allianz Global Assistance:
For customers outside of Australia, please call +61 7 3305 7499 and select option 2 for claims assistance.

Here is a link to our claims checklist PDF.

*Please note your policy takes some 24 hours, after registration, to go into the Allianz Global Assistance system.
# Claims are processed within 10 working days after Allianz Glabal Assistance receives all appropriate documentation.

Pablow API Pty Ltd ABN 90 098 221 580 trading as Tripcover is an authorised representative of AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence 245631 trading as Allianz Global Assistance & arranges this Insurance as agent of Allianz Global Assistance. Insurance is issued & managed by Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence 234708. Terms, conditions, limits & exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement