Full Protection helps you avoid high excess costs when renting a car. With Full Protection, you’re covered for damage to a rental vehicle for 50% of the price of similar protection sold at the rental desk. Full Protection also covers many areas that rental companies exclude like windscreens, lights, lost keys and expensive damage-related charges including towing, relocation, loss of use and administration fees.

To extend, shorten or cancel your Full Protection, you first need to log in to your RentalCover.com Account. To do this you’ll need your booking reference number which ends with “-INS”, this can be found in the subject line of your confirmation email. Once you are logged in to your RentalCover.com Account, choose your policy and select your action.

Good news! You don’t need to change your Full Protection. Your RentalCover.com protection can be used for any rental company worldwide. Please note that there may be some vehicle types (for instance, supercars) that are not covered by Full Protection. Please review your specific wording to confirm if your rental vehicle is covered.

To get started, visit rentalcover.com/claim. You’ll need your booking reference number which ends with “-INS”, this can be found in the subject line of your confirmation email from RentalCover.com.

To ensure you are treated fairly by the rental company, if the charges are likely to exceed $3,000 please notify us via the claim form before you pay the rental company. Once you have submitted your claim, it will be assessed by one of our experts who will keep you posted on any more information they may need. Once approved, you will receive a payment link via email and text message. Payment is completed quickly by electronic transfer.

You will need photos or scans of these documents:

1. Your rental agreement from the rental company.

2. Your driver’s licence.

3. Bank statement showing your payment for the damage.

4. Final invoice from the rental company (available when the damage costs are settled - this may differ from your initial invoice).

5. We may also request that you provide an invoice showing the repair cost for damages.

6. Police report, if applicable.

7. All correspondence with the rental company.

Other documents as requested by your claims officer including any CDW terms and conditions or alternative coverage or insurance that may apply